Privacy Policy & SMS Terms

 

Giancarlo’s Sicilian Steakhouse
Effective October 29, 2026

 

PRIVACY POLICY

 

This Privacy Policy explains how Giancarlo’s Sicilian Steakhouse (“Giancarlo’s,” “we,” “our,” or “us”) collects and uses information through our website and customer communications, including our SMS program.

 

Information We Collect
We collect information you choose to provide, such as your name, email address, phone number, inquiry details, and communication preferences. If you enroll in our SMS program, we collect your mobile number, consent records, and messaging interactions, including opt-out requests. Our website and its service providers may collect technical information such as IP address, browser and device information, pages visited, and cookies or similar technologies used to operate and understand use of the website.

 

How We Use Information
We use information to respond to inquiries, provide requested services, manage customer communications, maintain consent and opt-out records, operate and improve our website, and protect against misuse. We send promotional texts only when you have separately opted in to receive them. Providing a phone number for a reservation, order, or inquiry does not by itself enroll you in promotional texting.

 

Information Sharing
We use Wix to host our website and Klaviyo to manage our promotional SMS program. Klaviyo processes mobile numbers, SMS consent records, and messaging interactions to help us manage subscriptions and deliver messages. We also use service providers to support other business operations. Information may be disclosed to these providers as necessary to perform services for us, or when required by law or necessary to protect rights and safety.

 

We do not sell, rent, or share mobile numbers with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not sold, rented, or shared for third-party marketing. We disclose this information only to service providers as necessary to operate and deliver our messaging program, or as required by law. These limitations apply to SMS information regardless of other sharing described in this policy.

 

Cookies and Other Websites
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling cookies may affect website functionality. Our website links to independently operated services, including reservation, ordering, and gift-card services. Information you submit directly to those services is governed by their own privacy policies.

 

Retention and Security
We retain information as reasonably needed for the purposes described here, including maintaining consent and opt-out records and meeting legal obligations. We use reasonable safeguards to protect information, but no online service can guarantee absolute security.

 

Your Choices
You can unsubscribe from promotional emails using the unsubscribe link and opt out of texts as described below. Contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and recordkeeping requirements.

 

SMS TERMS

 

Program and Consent
When you separately opt in to Giancarlo’s Sicilian Steakhouse promotional SMS program, delivered through Klaviyo, you agree to receive recurring marketing texts, including messages sent using an automatic telephone dialing system or other automated technology, about restaurant news, special offers, and upcoming events. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Your consent applies only to the program you selected; it does not authorize unrelated messages.

 

Opting Out and Getting Help
Reply STOP to unsubscribe from the SMS program, or use the unsubscribe link in a message where available. You may receive one message confirming your opt-out. Reply HELP for assistance, or contact us at info@giancarlos.com or (716) 650-5566. You may also contact us directly to withdraw consent. Opting out of texts does not prevent you from purchasing or using our services.

 

Delivery
Message delivery is subject to carrier and network availability. Carriers are not liable for delayed or undelivered messages.

 

Changes
We may update this policy and these SMS terms by posting a revised version with an updated effective date. Changes do not enroll you in a new messaging program or expand your SMS consent.

 

Contact
Giancarlo’s Sicilian Steakhouse
5110 Main Street
Williamsville, NY 14221
info@giancarlos.com
(716) 650-5566